Post from Rogers Redboard By: Whether you’re on your desktop, laptop, phone or tablet, there’s a chance that you could be a target for fraud. There’s no need to start sounding the alarm bells, but the truth is that your personal information can be very valuable to scam artists. Recently, some customers may have received calls from a fraudster claiming to be a Rogers representative. The customers have been asked to “confirm” details such as name, address and date of birth. This is typical of a scam called phishing where fraudsters pretending to be from a well-known company contact consumers and attempt to trick them into revealing their personal information. That information is then used to commit fraud, for example, such as opening new bank accounts in your name. To help avoid these kinds of scams, watch out for these red flags to help you sniff out if something isn’t right:
  • Rogers will not call and ask for account information – if we’re calling you, it means we already know who you are!
  • At no point will a Rogers rep ask for confidential information such as login names, passwords, credit card information and/or immediate payment for tech support services
  • Rogers does not share customer information with any third parties. You should refuse any unsolicited offers of technical support, even if the caller claims to be from a reputable company
There is one exception:
  • Rogers may ask for your name, address, email address and other personal information when you purchase something either online or in store or if you call into our call centers
Feel like taking your safety to the next level? Rogers has an ID validation process to help protect your personal information. Simply call Rogers and request that a PIN be added to your account. Once it’s set up, you’ll be asked to provide your unique PIN for verification on all future contact. If you believe you’ve been targeted by fraudulent activity, please contact the Canadian Anti-Fraud Centre at 1-800-495-8501 or on their website. For more tips on staying safe online visit TechEssentials.rogers.com.